Terms of Service
Thank you for choosing Relish for your upcoming event, this document sets out the terms and conditions under which we will plan and supply catering and equipment for your event. Please read the following information carefully and if you have any queries please don’t hesitate to contact us.
1.0 Terms and Conditions
All terms and conditions as stated below form a contract between the client and Relish Event Venue Ltd. All bookings are subject to these terms and conditions.
2.1 ‘Relish’ means Relish Event Venue Ltd, its proprietors and its employees.
2.2 ‘The Client’ means any person, company or organisation for which Relish Event Venue Ltd undertakes any catering services.
2.3 ‘Catering Services’ and ‘Event’ means all services provided to the client by Relish Event Venue Ltd as set out in the Booking Agreement.
2.4 ‘Booking Agreement’, or in some cases, ‘invoice’ means a documented agreement outlining the provision of catering services from Relish Event Venue Ltd to the client, which is bound by these terms and conditions.
2.5 ‘Exceptional Circumstances’ are those deemed to be exceptional at the managers’ discretion.
2.6 ‘Circumstances beyond our control’ include, but are not limited to, fire, flood, industrial action, abnormal traffic flow and power cuts.
3.1 All prices quoted are exclusive of VAT which will be charged at the current rate according to legislation.
3.2 Where prices have been quoted for a specific number of guests, venue and style of catering any changes in numbers, venue or style will affect the quoted price.
3.3 Quoted prices are valid for 28 days after the date of quotation and if no booking deposit is received by Relish within this time then the client must request a new quote based on the most up to date prices.
4.0 Guest Count
4.1 Final guest count should be confirmed 28 days prior to the event after which time any decrease in numbers cannot be accepted and the full charge will be payable.
4.2 Where a client may wish to increase their guest count this must be requested no later than 4 days prior to their event date and Relish will make every effort to accommodate the request. Additional fees and charges may apply beyond the normal agreed upon expenses outlined within your booking agreement.
4.3 Clients who have ongoing accounts for business catering are required to provide 3 full working days’ notice of reduced guest count after this time the client will be charged in full for the order amount.
4.4 Relish holds minimum numbers of 50 guests for all standard menus, and an increased price per head is quoted when numbers fall under 50. If your event / menu offerings is of a bespoke offering, then prices will be quoted and negotiated between Relish & the client direct.
5.0 Minimum Numbers:
Minimum numbers for any booking on advertised pricing is 50 guests. Relish reserves the right to increase the price per head, or charge for 50 depending on which is larger.
6.0 Confirmation of Booking
6.1 When the client has confirmed receipt of a quotation from Relish a provisionally reserved date will be made for the quoted event, this will be held for 7 days without a deposit. Where the date chosen by the client has already been provisionally reserved by another client, they will be informed within 14 days, if their chosen date becomes available.
6.2 A signed confirmation from the client to proceed with the booking will be subject to acceptance of our quotation and terms and conditions. Where the client confirms the booking of Relish services via electronic mail, text message or social media this action will be accepted in place of a signature and will be bound in respect of catering services as laid out in the booking agreement.
7.1 Catering, equipment hire, marquee hire and staff supply are booked under the strict understanding that a non-refundable deposit is required in advance to allocate and book a catering order and event date.
7.2 Payment schedule for all bookings above 1 month from event date:
- a non-refundable deposit of 25% of the total amount will be required to secure the event date
- 12 weeks prior to the event date 50% of the total amount will be required
- 4 weeks prior to the event date the final balance / total amount outstanding will be required.
- Please note, if final balance payments aren’t received on the due date specified, a 10% late payment fee may be issued.
7.3 Payment schedule for bookings within 1 months:
- full balance is required at the time of booking to secure the date.
7.4 Final guest numbers and menu choices will be required 28 days prior to any event.
7.5 For orders placed by a client within 4 weeks prior to their event, individual timescales and payment schedules will be set in place by Relish. Individual payment schedules may be set only under agreement of Relish Management. Relish reserves the right on orders placed within 4 weeks to request full payment to confirm the booking.
7.6 Relish reserves the right to apply charges on overdue accounts. (Late payment fee of 10%)
7.7 Payment can be made either by cash, cheque, BACS or debit card.
7.8 On receipt of payments made an updated copy of the booking invoice will be sent to the client highlighting what has been paid and the outstanding amount.
8.0 Delivery Charges
Delivery charges will apply depending on area, these charges will be highlighted in the clients quote or booking agreement.
9.0 Cancellation Policy
9.1 Relish reserves the right to cancel an event and retain any money already paid by the client if the above payment schedule is not adhered to. Under exceptional circumstances the manager at Relish may create an alternative payment schedule for a client; this must be documented in writing and signed by both the client and manager at Relish.
9.2 If the client, venue, a global pandemic or acts of god induce the cancellation of Relish services for their event then Relish must be notified in writing as soon as possible.
9.3 Should an event be cancelled by the client, venue or circumstances beyond our control, then the following charges will apply:
9.4 For all events:
- More than 40 weeks before the event date – total deposit will be retained
- Within 8-26 weeks of the event date – the client will be charged 50% of the total cost.
- Within 4-8 weeks of the event date – the client will be charged 75% of the total cost.
- Within 4 weeks of the event date – the client will be charged 100% of the total cost.
9.6 For corporate clients who use Relish services on a regular basis, an account may be opened where Relish will look for payment within 14 days of an invoice being issued. Relish is able to receive BACS payment if this is the payment system in which the company operates.
9.7 In the event of a cancellation made by Relish due to unforeseen circumstances, Relish will provide written notice to the client and return any payments made by the client.
9.8 Global Pandemic (Covid – 19) – whilst these current circumstances don’t occur frequently, the recent pandemic has thrown us and many of our friends within the industry with lots of curb balls this year, as well as past & current clients. As a result, when we cannot provide your quoted booking, due to Government Guidelines, or your own / venue’s restrictions, then the standard cancellation policy as per above does apply. However, we are offering our clients the opportunity to use the credit towards a new date, occasion or new venue. (See comments on changing venue above).
10.0 Change of Event Date or Venue
- 1 Relish will apply the entire balance of payments made against an event towards another event date or venue, subject to availability. This may incur costs in addition to those previously agreed in the clients booking agreement. (Postponement within 14 days, Relish reserves the right to keep 25% of the booking value as non-refundable, and transfer the remaining balance over to the new date).
10.2 Relish reserves the right, in the instance of a change in venue, and / facilaties, to review the quote and add on additional costs where necessary should the venue change impact the agreed catering offering. (I.e if the new venue has difficult access, or lack of kitchen, but at the time of quoting, there was facilaties, the quote needs reviewing to reflect additional costs of labour / equipment).
11.1 Where staff fees are charged in the quotation provided to the client by Relish they will be based on the estimated length of time staff are required. Where events extend beyond the estimated time an additional charge will be made at the appropriate hourly rate.
11.2 Relish staff team have the right to work in a safe environment. We will take any incidence of abuse or violent behavior towards our staff very seriously and will where necessary involve the relevant authorities. The client is responsible for ensuring that all guests attending their event act in a courteous manner towards our staff at all times.
11.3 Relish waiting on staff hired for an event will be responsible for all equipment and food provided by Relish including the clearing and packing of such equipment. Where equipment has been hired or provided by the client or another company and the client wishes Relish staff to use and clear away this equipment then an additional charge will be added to the price quoted on the clients booking agreement. Although every care will be taken Relish cannot be held responsible for any damage or breakages that may occur.
11.4 Relish will endeavour to leave as clean as possible all equipment and areas of the premises used in the provision of the catering services as set out in the booking agreement. This relates specifically to the kitchen area and to any catering equipment used and not the function areas or equipment organized by the client.
11.5 If no Relish waiting on staff have been hired by the client then Relish equipment should be wiped clean and left packed for collection.
11.6 The client and their guests must supervise and be responsible for children and vulnerable adults during their event. The client and their guests should respect and acknowledge the requests of Relish staff where they identify a dangerous situation. Relish holds no responsibility for any accidents that may occur.
12.1 Relish recommends that clients consider taking out appropriate event insurance, covering for the event and for any breakage, damage or loss of hired equipment. If the client chooses to cancel the services of Relish for their event or if something happens that is not covered by the terms of their insurance, the client will still be liable for the cancellation charges stated above.
12.2 Relish holds a relevant and up-to-date motor vehicle insurance and public liability insurance, a copy can be shown on request.
12.3 Relish holds no responsibility for the conduct of guests, venue and third parties hired to provide services.
13.1 Relish food is freshly prepared with the best ingredients however Relish reserves the right to substitute menu items due to market condition and fluctuation. Relish will endeavor to discuss any changes with the client as much as possible.
13.2 Menu descriptions will be adhered to by Relish wherever possible, subject to the availability of products and ingredients. Where it is not possible to supply the correct item, the client will be notified at the earliest possible time and an alternative will be substituted where applicable.
13.3 Relish will provide between 5% and 10% overage based on the final number of guests received by the client. Part of the coverage is to include providing food for the staff and or vendors, the client is not charged for this service. If the client wishes to provide food for a third party, i.e. photographer, then this must be discussed with Relish and a cost agreed prior to the event.
13.4 Leftover food may be packaged up by Relish, the client or guests; the client is responsible for providing appropriate containers to place leftovers into. In accordance with health and hygiene legislation Relish reserves the right to discard any food items where a reasonable risk of food borne illness may occur. Once the food has been taken by the client or guests then Relish holds no responsibility for any health and hygiene risks associated with the storage, re-heating or consumption of this food.
14.0 Allergy and Special Dietary Requirements
Whilst Relish endeavours to meet any allergy or dietary requirements they cannot 100% guarantee to be compliant. Relish can prepare nut free and gluten free products, however, please note that as Relish kitchens are used for the preparation of some nut, gluten and wheat products, therefore severe allergy sufferers may be effected. We are therefore a may contain company for allergens, due to the nature of our offering.
15.0 Delivery and Collection
15.1 Relish reserves the right to deliver no more than one hour in advance of the requested delivery time on the day the order is required. Relish cannot always offer a delivery time for food or equipment due to the nature of its business but will do their best to work with the client on this matter.
15.2 Where the client requires the delivery of the food and equipment but Relish is not present for the duration of the event, the client will be given advice on the storage of the food and equipment and health and safety risks. Relish relinquishes all responsibility for the storage and consumption of the food or use of the equipment provided once received by the client.
15.3 Equipment will be collected the same day unless otherwise arranged by the client, venue and Relish. Missing or damaged items will be charged for at the full replacement cost.
16.0 Equipment hire
16.1 Relish equipment can be hired at an extra cost. Large items require a refundable deposit which will be returned to the client after their event providing there is no loss or damage to the items.
16.2 Relish hire of crockery, cutlery, glasses and table linens will be charged per item and includes the delivery, collection and washing up service after the event.
16.3 The client is responsible for any loss or damage to hired equipment. Where loss or damage occurs then Relish will retain the deposit and charge the client the full replacement cost.
16.4 Relish holds no responsibility for any injury that may be caused by the use of equipment hire.
16.5 Should we require additional equipment to service your event, this’ll be discussed prior to the event, but Relish reserves the right to pass the hire cost over to the client, or alter the menu accordingly. But this’ll be discussed between the client & company.
17.0 Bar Service
17.1 When hiring a Relish bar service the client agrees that Relish shall be the sole provider of all beverages at the event unless previously agreed in writing where an additional charge may be applied. The client and their guests are not permitted to bring their own drinks for consumption at the event: this is a licensing condition that Relish retain responsibility. Relish reserves the right to confiscate unauthorized drinks or remove them from the premises.
17.2 All drinks must be paid for at the event, with the exception of prepaid drinks packages or a prepaid free bar. Relish does not offer credit facilities and will not run a tab type bar unless monies have been paid prior to the event or an agreement has been made with Relish. Relish only operates card only bars, and we accept all but Amex, and we accept contactless, and apple pay.
17.3 All Relish bars work under The Licensing Act 2013. Relish bar staff are instructed to operate within these rules, to include the following:
17.3.1 No alcohol will be sold to anyone under the age of 18, or appears to be so and cannot prove otherwise. If the event includes guests around the age of 18 it is advisable that they bring ID.
17.3.2 It is an offence to sell or supply alcohol to anyone under the age of 18. If Relish suspects that anyone is doing so, service for that person will be withdrawn. If Relish sees anyone who is known to be underage drinking alcohol that has been purchased from Relish then the drink will be confiscated or the client asked to do so.
17.3.3 Relish will not serve anyone who is excessively drunk, or who is abusive or threatening to staff or other guests.
18.0 Storage and Usage of Items or Equipment
18.1 Where a client wishes Relish to store items or equipment provided by the client or a third party an additional charge may occur. The client must inform Relish of such items or equipment prior to their event. Relish cannot be held responsible for any loss or damage to those items or equipment.
18.2 Unless agreed by Relish before the event Relish will not be responsible for storing any personal items belonging to the client or their guests. Relish will not be held responsible for any loss or damage to personal belongings left in their care, before, during or after the event.
18.3 Should any items be left at an event and found by Relish they will be collected together and the client will be informed of the location, it is the clients responsibility to collect the items.
The client will be required to ensure that Relish has suitable access to the venue at the time agreed. Relish must be informed in advance if there are any restrictions to the venue access such as time restrictions, parking restrictions or car park height restrictions.joh
20.0 Complaints Procedure
If the client experiences any problems whatsoever with a service provided by Relish they must speak to Relish immediately on receipt of the service and Relish will do everything possible to rectify the situation straight away.
Feedback from Relish clients is hugely appreciated and is acted upon when appropriate.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018) together with data protection laws) for our full Data Protection Policy please ask a member of staff.
- I would recommend including all the terms and conditions on the website if possible. If there was ever a dispute over whether your terms and conditions were incorporated into a specific contract, the website would be strong evidence in your favour, particularly if the client was specifically referred to the website in relation to the terms and conditions pre-formation of the contract.
- The definition at 2.1 clarifies that any references to ‘Relish’ in the terms and conditions is intended to refer to ‘Relish Event Venue Ltd’. I am satisfied this is sufficiently clear, however ultimately this is a matter of preference as to how you refer to the trading style of the company in the terms.
- Clause 3.1 is also clear that VAT is exclusive of the price quoted. In the absence of any confusion in this regard, which I am not aware of, this again is ultimately a matter of preference, assuming it is consistent with any prices advertised or referenced elsewhere.